Is it possible to get help when I order online?
If you require any help, you have two options: send us an e-mail at boyana@chocopolis.com or call us at +32 (2) 513.33.90. We’d be happy to help!

How do I know how much I have ordered?
You can check your cart and see what you have ordered as well as its total price. Before you get to the pay section, you will see a complete overview of your order for approval.

How can I be sure that my order will arrive in a good condition?
We take extreme care in the packaging of your order to ensure that you receive your chocolates in the best possible conditions. For the shipments, we are using a special protective blister in plastic in which the chocolates are perfectly safe. Each praline is placed in a separate compartment and each blister is separated from the other ones by means of a protective pad. That way, the pralines do not touch each other during the shipment and arrive at their destination in perfect condition. The blisters are placed in a polystyrene box and this box is then packed in a protective cardboard box with extra polystyrene, thus protecting the chocolates from heat and possible shock during long shipments. In other words, your order is carefully protected and kept under the best circumstances. The chocolates keep their flavours and stay 100% fresh. For more information about the wrapping and preparation of your order, check our Shipping and Delivery page.

When do I receive my order?
Depending on the country, the delivery can take between 2 and 8 days. We will contact you immediately if there are any delays due to exceptional circumstances.
Please, check our Shipping and Delivery page to find all the information you need about the shipping and time of delivery.

Can I follow the status of my order?
Once your order leaves our factory, you will receive an e-mail from us with the tracking number of your parcel which will allow you to follow your order at any time. If you have any questions don’t hesitate to contact us at +32 (2) 513.33.90 or send us an e-mail at info@chocopolis.com

My parcel was damaged, I want to return it.
We guarantee the delivery of your parcel in a perfect condition. If, however, your order has been damaged, contact us at +32 (2) 513.33.90 or at boyana@chocopolis.com

Can I collect my parcel in your store?
Of course. You just have to specify that you want to collect your order in the store when placing your order. The Chocopolis’ shop is open every day from 9a.m to 8 p.m. at Rue du Marché aux Herbes 110 in Brussels.

Can I order an assortment which is not listed on your online boutique?
We tried to give a large range of choices in the assortments available on the online boutique. If, however, you have your favourite chocolates  and you want to include them in one of the existing assortments or make an entirely new box, it is possible. Please send us an e-mail with your request at boyana@chocopolis.com

 

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